Confidentiality

All information you share with us as part of a refund request is treated as strictly confidential.

Only authorised members of our support team can view the details and documents attached to your request.

Your submission is transmitted over an encrypted connection and your files are uploaded to private storage.

We apply the principle of least privilege: staff only access what they need to resolve your case.

We will only contact you regarding your refund request. We do not use your details for marketing without your explicit consent.